“If I had known what we were taking on, I might not have gone ahead. I am extremely pleased that we did, however. I thought I was buying team clarity of vision and mission, with projects and activities to develop my leaders and deliver improved performance. What I actually bought was of much higher value. We have achieved a mind-set shift that has enabled us to handle multi-dimensional change while managing the tension of Business as Usual demands, which are great. The level of individual and collective learning we experienced far exceeded my expectations. Through mobilising a broader leadership community we are really starting to see the benefits in the performance of the operation.”

Head of a large shared services division