In late 2003 JBBI conducted a comprehensive organisational survey at a loss making utility company and helped the new management team define a compelling vision and clear strategy to turn around the business.
Initially in the transformation programme JBBI was directly involved in establishing
buy-in, creating early wins and commencing positive action towards the goals. Gradually over a six month period management was coached and trained to improve their capability in changing behaviours and implementing new ways of operating.
Within 7 months the business had reached break-even. The result for 2004 was a £13million operating profit, a £25million improvement compared to 2003, and the best result in the company’s history.